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Lean Six Sigma For Service

Lean Six Sigma for Service PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-07-15
Size: 20.34 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 300
View: 4302

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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma For Service Chapter 1 The Roi Of Lean Six Sigma For Services

Lean Six Sigma for Service  Chapter 1   The ROI of Lean Six Sigma for Services PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 28.44 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 19
View: 2167

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma Service Excellence

Lean Six Sigma Service Excellence PDF
Author: Gerald M. Taylor
Publisher: J. Ross Publishing
Release: 2008-10-15
Size: 58.31 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 312
View: 1180

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Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Lean Six Sigma In Service

Lean Six Sigma in Service PDF
Author: Sandra L. Furterer
Publisher: CRC Press
Release: 2016-04-19
Size: 13.80 MB
Format: PDF, Kindle
Category : Technology & Engineering
Languages : en
Pages : 468
View: 3870

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In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Lean Six Sigma For Service Chapter 5 The Value In Conquering Complexity

Lean Six Sigma for Service  Chapter 5   The Value in Conquering Complexity PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 29.72 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 29
View: 3124

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

What Is Lean Six Sigma

What is Lean Six Sigma PDF
Author: Michael L. George
Publisher: McGraw Hill Professional
Release: 2005-06-05
Size: 44.27 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 96
View: 1470

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A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Lean Six Sigma An Introduction And Toolkit Ebook Bundle

Lean Six Sigma   An Introduction and Toolkit  EBOOK BUNDLE  PDF
Author: Michael George
Publisher: McGraw-Hill Professional
Release: 2011-11-18
Size: 23.79 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 96
View: 6279

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Meet all your customers’ needs—and your company’s goals—with the tools and techniques of Lean Six Sigma 2 top-quality guides in 1 powerful eBook package! When you combine Lean Production and Six Sigma, you can’t fail to deliver positive results on a continual basis. This powerful mix—called Lean Six Sigma—is what some of the world’s most successful organizations use to launch themselves ahead of the competition—and stay there. Now, from one convenient ebook, you can access everything you need to accomplish the same goals. Lean Six Sigma—An Introduction and Toolkit provides all the background and tools you need to start your company on the path to long-term success. This two-in-one ebook contains: What Is Lean Six Sigma? This plain-English guide explains how you can use Lean Six Sigma to identify and eliminate waste, cut costs, and grow revenue. Featuring charts, diagrams, and case studies, it walks you through all the fundamentals, explaining the "four keys" and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts The Lean Six Sigma Pocket Toolbox The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts you need to understand, implement, and leverage Lean Six Sigma. This hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips

Lean Six Sigma F R Dienstleistungen

Lean Six Sigma f  r Dienstleistungen PDF
Author: Michael L. George
Publisher: Springer
Release: 2011-07
Size: 16.84 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : de
Pages : 300
View: 1497

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Kennzeichen entwickelter Volkswirtschaften ist ein groer Dienstleistungssektor. Doch auch in produzierenden Firmen spielen die unterstutzenden Funktionen (Finanzierung, Personalabteilung, Produktentwicklung, Einkauf, Marketing) eine erhebliche Rolle. Die Einfuhrung von Lean Six Sigma in diesen Bereichen kann zu dramatischen Verbesserungen in der Qualitat, in der Geschwindigkeit und bei den Kosten fur Serviceleistungen fuhren. Dies kann Unternehmen, die entsprechende Manahmen einfuhren, zu einem erheblichen strategischen Vorteil gegenuber ihren Konkurrenten verhelfen. Der Autor zeigt, wie Lean- und Six-Sigma-Werkzeuge in Servicebereichen wie Einkauf, bei Call Centern, in Behorden und bei R&D zu Verbesserungen fuhren. Er zeigt weiter, warum im Dienstleistungsbereich erhebliche Reserven ruhen, die durch Lean Six Sigma "gehoben" werden konnen. Fallstudien groer Firmen wie Lockheed Martin oder das Stanford University Krankenhaus zeigen die Verbesserungsmoglichkeiten, die sich durch die Anwendung von Lean Six Sigma ergeben.

Das Lean Six Sigma Toolbook

Das Lean Six Sigma Toolbook PDF
Author: Michael L. George
Publisher: Vahlen
Release: 2016-08-12
Size: 65.38 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : de
Pages : 275
View: 3613

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Die Referenz zum Verständnis der Konzepte und Werkzeuge von Lean Six Sigma: Six Sigma ist ein statistisches Qualitätsziel und zugleich ein Instrument des Qualitätsmanagements. Ausgangspunkt dieser auf Effizienz und Qualität ausgerichteten Methode ist die Zieldefinition. Danach wird die Fehlerabweichung von diesem Idealziel ermittelt. Ihr Kernelement ist also die Beschreibung, Messung, Analyse, Verbesserung und Überwachung von Geschäftsprozessen unter anderem mit statistischen Mitteln. Dabei orientieren sich die Ziele an Prozesskennzahlen eines Unternehmens und an den Kundenbedürfnissen. In diesem Buch werden alle wichtigen Werkzeuge zur Anwendung von Lean Six Sigma vorgestellt und systematisch auf ihre Einsatzgebiete hin eingeordnet. Detaillierte Erläuterungen helfen zu verstehen, welches Werkzeug wann, wie und warum einzusetzen ist. Aus dem Inhalt: - Voice of the Customer - Wertstromanalyse und Prozessflussdiagramme - Datenerhebung und Abweichungsanalysen - Fehlerursachen identifizieren und verifizieren - Minderung der Durchlaufzeiten und der nicht-wertschöpfenden Kosten - Komplexität und Komplexitätsanalyse - Auswahl und Pilotierung von Lösungen Michael L. George ist Chairman der George Group, der weltweit führenden Six-Sigma-Beratung. David Rowlands ist Vice President für Six Sigma bei der North American Solution Group, einer Division von Xerox. Marc Pice und John Maxey sind Mitarbeiter der George Group. Die Übersetzung dieses Buchs wurde vom Six-Sigma-Experten Dirk Dose, Partner bei der PPI AG (www.sixsigma.de), und seinem Team vorgenommen. Er verfügt über umfangreiche Beratungspraxis mit Prozessoptimierungsprojekten, bei denen Six Sigma zur Verbesserung von Geschäftsprozessen eingesetzt wurde. Lean Six Sigma ist eine der führenden Techniken zur Maximierung der Prozesseffizienz und zur Steuerung jedes Schritts eines Geschäftsprozesses. Mit dem Lean Six Sigma Toolbook werden Sie entdecken, wie Sie Ihr Unternehmen auf ein neues Niveau der Wettbewerbsfähigkeit heben können.

Lean Six Sigma For Optimal System Performance In Manufacturing And Service Organizations Emerging Research And Opportunities

Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations  Emerging Research and Opportunities PDF
Author: Tetteh, Edem G.
Publisher: IGI Global
Release: 2018-02-09
Size: 12.62 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 186
View: 6223

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Businesses utilize various managerial processes focused on reducing waste, errors, and variability in products to maintain and improve business quality. By keeping a clean workspace and organized workforce, business processes aim for an efficient, continuous flow of production while still supporting iterative improvements in quality and output. Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities provides upcoming research on the strategies to improve processes in business while using Lean Six Sigma principals and applications. Featuring coverage on a broad range of topics, such as direct model technology, performance rework, and quality management methods, this book is geared towards professionals, academicians, students, and researchers interested in detailed research on recent advancements in the management of risk in all fields.