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Lean Six Sigma For Service

Lean Six Sigma for Service PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-07-15
Size: 13.88 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 300
View: 7315

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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma For Service Chapter 1 The Roi Of Lean Six Sigma For Services

Lean Six Sigma for Service  Chapter 1   The ROI of Lean Six Sigma for Services PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 75.38 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 19
View: 4549

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma Service Excellence

Lean Six Sigma Service Excellence PDF
Author: Gerald M. Taylor
Publisher: J. Ross Publishing
Release: 2008-10-15
Size: 15.22 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 312
View: 6116

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Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

Lean Six Sigma In Service

Lean Six Sigma in Service PDF
Author: Sandra L. Furterer
Publisher: CRC Press
Release: 2016-04-19
Size: 41.11 MB
Format: PDF, ePub, Mobi
Category : Technology & Engineering
Languages : en
Pages : 468
View: 2838

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In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Lean Six Sigma For Service Chapter 2 Getting Faster To Get Better Why You Need Both Lean And Six Sigma

Lean Six Sigma for Service  Chapter 2   Getting Faster to Get Better  Why You Need Both Lean and Six Sigma PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 64.52 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 41
View: 5870

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma For Service Chapter 13 Raising The Stakes In Service Process Improvement

Lean Six Sigma for Service  Chapter 13   Raising the Stakes in Service Process Improvement PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 76.47 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 29
View: 3301

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

What Is Lean Six Sigma

What is Lean Six Sigma PDF
Author: Michael L. George
Publisher: McGraw Hill Professional
Release: 2005-06-05
Size: 50.72 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 96
View: 6171

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A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Lean Six Sigma For Service Chapter 4 Executing Corporate Strategy With Lean Six Sigma

Lean Six Sigma for Service  Chapter 4   Executing Corporate Strategy with Lean Six Sigma PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 66.41 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 34
View: 3746

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma For Service Chapter 8 Phase 3 Mobilization

Lean Six Sigma for Service  Chapter 8   Phase 3  Mobilization PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 12.54 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 33
View: 3555

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma For Service Chapter 5 The Value In Conquering Complexity

Lean Six Sigma for Service  Chapter 5   The Value in Conquering Complexity PDF
Author: Michael George
Publisher: McGraw Hill Professional
Release: 2003-06-24
Size: 37.37 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 29
View: 564

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This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.